Privacy Policy

1. Introduction

Welcome to ExamPrepPlus ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for RRB NTPC and other government exam preparation.

By using ExamPrepPlus, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Phone number (optional)
• Profile picture (optional)

2.2 Usage Information

We automatically collect certain information when you use our platform:

• Test and quiz attempt history
• Performance analytics and scores
• Study progress and streaks
• Time spent on the platform
• Device information and browser type
• IP address and location data

2.3 Payment Information

When you make a purchase, payment processing is handled by Razorpay. We do not store your credit card or bank account details. We only receive transaction confirmation and payment status from Razorpay.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our exam preparation services
• To personalize your learning experience and recommendations
• To track your progress and generate performance analytics
• To process payments and manage subscriptions
• To send important updates about your account or our services
• To respond to your inquiries and provide customer support
• To improve our platform and develop new features
• To prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services like Razorpay (payments), Resend (emails), and Supabase (database hosting) who assist in operating our platform
• Legal Requirements: When required by law or to respond to legal processes
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with any merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Encrypted password storage using industry-standard hashing
• Secure cloud infrastructure with regular security updates
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@examprepplus.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our platform.

9. Children's Privacy

Our services are intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: